Refund policy

We accept returns only if the product is defective or damaged on arrival.

To be eligible for a return:

• The customer must record a clear unboxing video from start to end (without cuts or edits).

• The defect or damage must be clearly visible in the video.

• The return request must be raised within 48 hours of delivery.

Without an unboxing video, no return or refund will be processed.

Refund Policy (After Claim Approval)

• Once we receive and verify the return, our team will review the claim.

• If the claim is approved, the refund will be processed within 5–7 working days.

• Refunds will be made to the original payment method.

Not Eligible for Return / Refund

Returns or refunds will not be accepted for:

• Change of mind or personal preference

• Incorrect usage or installation by customer

• Minor cosmetic issues that do not affect functionality

• Requests without an unboxing video

• Claims made after 48 hours of delivery

Important Notes

• The unboxing video must show:

  • The shipping label

  • Sealed package opening

  • Full product clearly

• Edited, blurred, or partial videos will be rejected.

• Fidi Auto Merchant Center reserves the right to approve or reject any claim after inspection.